Questions?

 


If you are a Northstar Education Finance, Inc. T.H.E. Loan Program STUDENT LOAN BORROWER (OR COSIGNER):

Northstar Education Finance, Inc. is no longer in the business of originating student loans. If you have a question regarding an existing loan please use the following information to determine contact information.

T.H.E. PRIVATE LOANS-

firstmarkservices.com

Phone number: 844.565.7151
(The call center is open 7 a.m. – 8 p.m. (Central) Monday – Friday)

Fax: 866.258.9222

Email correspondence:

customer.service@firstmarkservices.com

Physical correspondence:

Firstmark Services
PO Box 82522
Lincoln, NE 68501-2522


Borrower payment address, including third party online bill payer services:

Firstmark Services
PO Box 2977
Omaha, NE 68103-2977

T.H.E. FFEL LOANS-

www.nelnet.com

Phone number: 844.565.7151

International: 303.696.3625
(The call center is open 7 a.m. to 2 a.m. (Eastern) Monday – Friday and 8 a.m. to 7 p.m. Saturday)

Fax: 866.258.9222

Email correspondence:

HELP@Nelnet.net

Physical correspondence:

Nelnet, Inc.
PO Box 82561
Lincoln, NE 68501-2561


Borrower payment address, including third party online bill payer services:

Nelnet, Inc.
PO Box 2970
Omaha, NE 68103-2970


If you are a Northstar Education Finance, Inc. (“NEF”) DEBT INVESTOR and/or have questions regarding NEF’s financings and/or investor reports:

Kate Seifert

Investor Relations

Email: kate.seifert@nelnet.net

Taige P. Thornton

Investor Relations

Email: taige.thornton@nsedfi.org