NorthStar Education Finance, Inc. is no longer in the business of originating student loans. If you have a question regarding an existing loan please use the following information to determine contact information.
Phone number: 844.565.7151
(The call center is open 7 a.m. – 8 p.m. (Central) Monday – Friday)
Fax: 866.258.9222
Email correspondence:
customer.service@firstmarkservices.com
Physical correspondence:
Firstmark Services
PO Box 82522
Lincoln, NE 68501-2522
Borrower payment address, including third party online bill payer services:
Firstmark Services
PO Box 2977
Omaha, NE 68103-2977
Phone number: 844.565.7151
International: 303.696.3625
(The call center is open 7 a.m. to 2 a.m. (Eastern) Monday – Friday and 8 a.m. to 7 p.m. Saturday)
Fax: 866.258.9222
Email correspondence:
Physical correspondence:
Nelnet, Inc.
PO Box 82561
Lincoln, NE 68501-2561
Borrower payment address, including third party online bill payer services:
Nelnet, Inc.
PO Box 2970
Omaha, NE 68103-2970